Office Interior Solutions08456 031 585

Office Refurbishment in Ipswich, Suffolk


Case study: Scrutton Bland Ipswich

Office refurbishment to provide a modern functional office for existing staff combined with room for future expansion.

Find out what our client says about this wonderful refurbishment below. Download a PDF of the Scrutton Bland case study»


Jason Fayers, Partner from Scrutton Bland in Ipswich tells us what it is about Source One that met his brief above and beyond the usual requirements of delivering on budget and on time.


Well to start with, it was the scale of the operation. Scrutton Bland’s previous offices in Ipswich were housed in three separate buildings. Accommodating ninety staff in cellular offices with no air conditioning was becoming increasing difficult, and according to Jason they were literally "bursting at the seams".

So, having spent years looking for the right premises, the brief was to consolidate everyone into Fitzroy House, a newly-acquired premises in Crown Street. The brief was to create modern, open-plan offices, and provide furniture and other office equipment.

Being well connected locally with their own clients and other businesses, Scrutton Bland reviewed the market, and lined up four possible suppliers. Jason said he was very specific in his requirements and it was Source One who he believed could help more than the others. "It wasn’t just about supplying furniture and fit-out, it was about creating designs, layouts, 3D imaging and thinking outside the box".

Jason met with Pat and Lisa Lewis (Directors at Source One). As well as discussing the brief specifics, Jason was invited to see evidence of two of Source One’s current clients, both large organisations in Ipswich where projects of a similar size had been supplied and serviced over a period of years.

Impressed with what Source One had delivered in way of products and most importantly the service element, Jason was also aware of the excellent relationship Lisa and Pat had with their clients: "It was obvious that they had got to the stage where they got on with everyone very well".

With such a huge project for Scrutton Bland, forming a good relationship with any supplier was a key consideration.


Prices and Options were negotiated and talked through. Together they looked at ways to save costs and explore alternative views. For example, desk-benching or individual desks? They decided on individual desks because it can be adapted for future use.

Data cabling is hugely important to get right and the communication with Pat and Lisa here was critical. Similarly with floor boxes, it can be a nightmare if it goes wrong, but Source One stepped up to the mark and were included in conversations with the Architects and on-site contractors.

Seating was as usual, a major part of the project to ensure that all staff had functional seating.

Jason said "they were really good" and he went on to recount a conversation he had with Pat about a particular product. Pat said "we could offer you this, but this looks 98% the same as what you’re looking for, but it’s a fraction of the cost".

"You can’t really get better than that can you?".


The timeline as with most projects of this scale, was important and Source One worked with contractors still being on site when they were moving in furniture.

Jason explained that the Source One team arrived, cracked on and delivered. "Nothing was too much trouble, they just did it. If you wanted something moved six inches they did it with a smile, and they were very careful to ensure the quality of products ordered came up to the mark".

Lisa Lewis (Director) was on-site throughout the installation to ensure that everything ran smoothly.

Since then, Jason said the after installation service has been what he would have expected and was as attentive as both before the contract was awarded and during the installation process.

Jason summed up his experience with Source One by saying that Pat and Lisa were very attentive, gave them a fair price and represented good value for money by comparison with other suppliers. "It is also obvious that Source One don’t just walk away, they are there for the future to support a client as their business develops. They are a great combination".

Pat Lewis MD of Source One commented "That’s really important to us, whether it’s a large project or a company just starting out with a desk and a chair. It’s a long term relationship with your clients that I believe sets you apart from your competitors in the long run".


We would love to discuss your office or commercial space project, big or small, so please call us on 08456 031585. Or e-mail us and we will call you.


This website uses cookies to improve your user experience. If you continue on this website, you will be providing your consent to our use of cookies.